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FIRMFIX is proud to announce that we are a member of DGCOS.

What is DGCOS?

The Double Glazing & Conservatory Ombudsman Scheme (DGCOS) protects consumers buying Double Glazing products, Conservatories, Doors, Porches, Fascias, Soffits, Orangeries or associated products from DGCOS Accredited Members. All DGCOS Accredited Installers are continually vetted in many areas to ensure consumers are satisfied. All customers receive comprehensive protection throughout the buying, installation, after sales and guarantee experience. Homeowners who use DGCOS Installers get FREE access to professional Mediators, FREE Independent Inspectors to assist with installation or product malfunctions (at DGCOS discretion), FREE access to The Ombudsman to help resolve any issue that may arise and a Compensation Fund to ensure you’re never left disadvantaged.

DGCOS Members provide you, the customer, with all the protection and safeguards you need, ensuring you make the right choice when deciding where to place your order. DGCOS provides comprehensive Consumer Protection within the UK Double Glazing and Conservatory Sector and gives consumers an advanced level of protection and confidence. The scheme’s ambassador is Nick Ross (ex BBC Watchdog and Crimewatch presenter).

Ensure your investment is safeguarded by using a DGCOS Member. For further information about DGCOS visit: www.dgcos.org.uk.

Benefits To Consumers (only when using a DGCOS Member):

  • DGCOS Scheme is fully endorsed by Nick Ross (former BBC Watchdog & Crimewatch presenter)
  • Fully Vetted and Accredited Installers (to provide reassurance)
  • FREE Consumer Advice Line: 0800 195 9433
  • FREE Deposit Protection (up to 25% of the contract value)
  • FREE Insurance Backed Guarantee (for every customer)
  • FREE Mediation (to help fully resolve any disputes should they arise)
  • FREE Independent Inspections (to assist with installation or product defects at DGCOS discretion)
  • FREE access to Ombudsman (to conclude disputes without incurring legal fees or costs)
  • FREE access to Compensation Fund (to honour all Ombudsman Awards)

DGCOS Consumer Brochure

DGCOS Consumer Brochure Front Cover

 

 

DGCOS Consumer Brochure details what protection homeowners receive and the benefits of using a DGCOS member. Homeowners are able to check they are registered with DGCOS online and the comprehensive accreditation process installers must pass to achieve a DGCOS member status. For further details click here to download the new Consumer Brochure.